Refund Policy – Digital Products
At Hellolidy, all our products are digital downloads, including eBooks, macramé patterns, and printable files. Please read this policy carefully before making a purchase.
No Refunds on Digital Products
Due to the instant and irreversible nature of digital downloads, all sales are final. Once a file has been purchased and accessed, we are unable to offer refunds, exchanges, or cancellations.
Download Issues or File Errors
If you experience any issues downloading your file or receive a corrupted or incomplete file, please contact us at [email protected]. We’ll be happy to help resolve the issue or provide a corrected file.
Please Note
Refunds will not be issued for:
- Accidental or duplicate purchases
- Change of mind after purchase
- Lack of experience or difficulty completing a project
- Failure to read the product description before purchasing
We recommend reviewing all product details and preview images carefully before checkout.
Copyright & Personal Use
All digital products are for personal use only.
You may not resell, redistribute, share, copy, or reproduce the files in any form, whether digitally or physically. Finished items made using our patterns may not be sold or mass-produced unless explicitly stated otherwise in the product description.
Need Help?
If you have any questions or need assistance with your download, feel free to reach out at [email protected]. We’re always happy to help!